Refund Policy

When you can get a refund

Because our products are digital goods, we can't accept ordinary physical returns. We will review refund requests, and give a refund or a working replacement, where:

• a purchased file is technically defective;
• the download is inaccessible or corrupted;
• the delivered product is materially different from its description;
• you were charged more than once for the same product by mistake; or
• a refund is required by applicable consumer protection law.

Please contact support promptly if a file is defective, inaccessible, corrupted or materially different from its description, ideally within 30 days of purchase. We'll still consider later requests where the law gives you longer.

Change of mind and digital fulfillment

Where permitted by applicable law, a refund may not be available once digital fulfillment has begun, because the product has already been supplied electronically. Digital fulfillment begins when your files are made available on your order page after payment. You confirm that you understand this at checkout.

If you live in a country that gives consumers a right to withdraw from online purchases (for example the European Union or the United Kingdom), that right ends once you've asked for immediate access and the files have been made available to you. If, for any reason, the files hadn't been made available, you can cancel within 14 days of purchase for a full refund.

This doesn't affect any mandatory statutory consumer rights.

How to request a refund

1. Email support@decoyclaw.com (or call +1 (417) 398-2273).
2. Include your order reference, which starts with WN- and is shown on your order page, or the email address you used at checkout.
3. Tell us which product and file the problem is with and what you see. A screenshot helps but isn't required.

We'll reply by email. If the problem can be fixed, we'll usually send a corrected file first. If it can't, or if you'd rather have your money back for a valid reason above, we'll refund you in full.

How refunds are paid

Approved refunds go back to the original payment method where technically possible. We don't charge any fee for refunds. Once we've issued a refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer.

When an order is refunded, its download links stop working.

Returns

Our products are digital files, so there's nothing to send back. You don't need to return or prove deletion of a file to get a refund under this policy.

Cancellations

Every purchase is a one-time payment, so there's no subscription to cancel and you'll never be charged again automatically.

Orders are delivered as soon as payment is confirmed, so in most cases there's nothing left to cancel. If your payment is still processing (some payment methods take longer to confirm), you can email us to cancel the order. We'll stop it if we can, or refund it in full as soon as the payment completes.

Duplicate purchases

If you accidentally buy the same product more than once, contact support promptly and we'll refund the duplicate purchase.

Problems with a charge

If you don't recognize a charge from WORKNEST STUDIO, or think something has gone wrong, please contact us before disputing the charge with your bank. We can usually sort it out quickly. Contacting us doesn't affect your right to dispute a charge with your card issuer.

Contact

support@decoyclaw.com
+1 (417) 398-2273
WorkNest Studio
775 W Evergreen Ave No. 332, Palmer, AK 99645, United States