Frequently asked questions
Files, delivery, payments, refunds and licensing, answered.
What do I receive?
You receive the digital files listed on the product page: printable PDF templates plus editable Word (DOCX) and/or spreadsheet (XLSX) files, depending on the product. Every order also includes a ZIP file with everything in one download.
We only sell digital products. Nothing is shipped to you.
When will I receive my files?
Straight away. When your payment goes through, you land on your order page, where every file is ready to download. Card payments are usually confirmed within a few seconds.
You can come back to the order page later with the same link, so it's worth bookmarking. The Digital Delivery Policy has the details.
Are the files editable?
Yes. The Word and spreadsheet files are fully editable, so you can rename headings, add rows or remove pages you don't need. The PDFs are made for printing or for writing on with a PDF app; their layout isn't meant to be edited.
Do I need special software?
No. PDFs open in any web browser. Word files work in Microsoft Word, Google Docs, Apple Pages or the free LibreOffice Writer. Spreadsheets work in Microsoft Excel, Google Sheets, Apple Numbers or the free LibreOffice Calc. There are no macros or add-ons to install.
Can I use the templates commercially?
You can use them in your business: to plan your work, run meetings, manage projects and organize work you do for your clients. What you can't do is resell or share the template files themselves, or publish them (or close copies) as your own templates. The full license is in section 7 of our Terms of Service.
Do you offer refunds?
Yes, when something is wrong. If a file is faulty, won't open, is incomplete or isn't what the product page described, tell us within 30 days and we'll send a corrected file or refund you in full. We also refund accidental duplicate purchases. Because the files are delivered instantly, we don't offer refunds just for a change of mind once they're available to download. The Refund Policy explains everything, including how to ask.
How can I contact support?
Email support@decoyclaw.com or call +1 (417) 398-2273. If your question is about an order, include your order reference (it starts with WN- and is shown on your order page) or the email address you used at checkout. Our mailing address is 775 W Evergreen Ave No. 332, Palmer, AK 99645, United States.
Is this a subscription?
No. Each product is a one-time payment. You're charged once at checkout and never again.
Which payment methods do you accept?
Major credit and debit cards, including Visa, Mastercard, American Express and Discover. Depending on your device and location, the payment page may also offer other options. Payments are processed by Stripe.
What currency are prices in?
All prices are in US dollars (USD), and you're charged in USD. If your card is in another currency, your bank may convert the amount and may charge its own fee.
Do you charge sales tax?
Prices on the site don't include sales tax. If sales tax applies to your purchase, it's calculated and shown on the payment page before you confirm payment.
How will the charge appear on my statement?
As WORKNEST STUDIO. If you see a charge you don't recognize, email support@decoyclaw.com before contacting your bank and we'll look into it straight away.
Can I cancel an order?
Orders are delivered instantly, so there's usually nothing left to cancel once you've paid. If your payment is still processing, email us and we'll stop it if we can, or refund it as soon as it completes. After delivery, the Refund Policy applies.
Do the toolkits include the single templates?
The Complete Productivity Toolkit includes the full Weekly Focus Planner and Meeting Notes & Action Tracker, plus four more planners and a spreadsheet. The Small Business Workflow Toolkit and the Creator Planning Bundle have their own templates.
What paper size are the PDFs?
US Letter (8.5 × 11 in). To print on A4 paper, choose “Fit to page” or “Scale to fit” in your print settings. The Word files can be switched to any paper size.
I lost my download link. What should I do?
Email support@decoyclaw.com from the address you used at checkout, or include your order reference, and we'll send you the link to your order page again.
Is my payment information safe?
Yes. You enter your card details on Stripe's secure payment page, not on our site. Stripe is certified as a PCI Service Provider Level 1, the highest level of certification in the payments industry. WorkNest Studio never receives or stores your full card number. The whole site uses an encrypted (HTTPS) connection.
Can't find what you need? Email support@decoyclaw.com or call +1 (417) 398-2273.